Remote support — 30 minutes
79 PLN gross
- Up to 30 minutes of work
- Diagnostics and agreed-upon assistance
- Session held with client consent
For home and small businesses
IT support with clear pricing.
One-off remote assistance, service visits, or ongoing care. Choose your scope and confirm the date with us before ordering.
No subscription required
Help with a specific issue.
Remote support — 60 minutes
129 PLN gross
- Up to 60 minutes of work
- Computer, software, or network
- Date confirmed before purchase
IT service visit
199 PLN gross
- First 60 minutes of work
- Travel within the confirmed local zone
- Additional 30 minutes — 69 PLN
Home router configuration
149 PLN gross
- Basic settings for one router
- Remote or after device drop-off
- On-site visit — minimum 199 PLN
Gross prices. Date, scope, and travel zone are confirmed before purchase. Hardware, parts, and licenses are billed separately. Additional time requires prior agreement. Additional 30 minutes of visit — 69 PLN.
Ongoing support
IT care — choose your plan.
IT Care — Home
99 PLN / month
- 99 PLN gross monthly
- Up to 1 hour of remote work
- Up to 3 designated devices
IT Care — Firm Start
367.77 PLN / month
- 367.77 PLN gross monthly
- Up to 2 hours of remote work
- Up to 5 workstations, one location
IT Care — Firm Business
859.77 PLN / month
- 859.77 PLN gross monthly
- Up to 5 hours of remote work
- Up to 10 workstations, one location, and agreed-upon UniFi network
All prices are gross. Automatic monthly billing. Assistance, diagnostics, maintenance, and agreed-upon changes share the same limit per billing cycle. On-site visits, travel, hardware, and licenses are billed separately. Confirm the scope and availability with us before your first purchase.
Before ordering
Clear cooperation rules.
Does the subscription cover unlimited support?
Each plan has a specified shared work time limit. Assistance, diagnostics, maintenance, and configuration use the same pool within the monthly period. Additional tasks require price agreement before commencement.
What about dates and on-site visits?
Confirm the location and available date with us before purchasing a visit. The 199 PLN price covers the first hour and travel within the confirmed local zone. Outside this zone, we will provide a travel quote before you order. Visits are not included in remote subscriptions.
Is support available 24/7?
Service hours and request response times are agreed upon before we begin working together. The package does not imply 24/7 on-call service. The response time is not a guaranteed resolution time.
Does the care include website maintenance?
IT packages cover networks, devices, and users. We handle products, content, and banners through separate website and store maintenance packages.
How does monthly billing work?
The plan renews automatically every month. Purchase and cancellation terms can be found at checkout, in the subscription policy, and in your customer account. Before starting, we confirm the list of supported devices and the scope of work.
Let's confirm the scope and date.
Write to biuro@networa.pl or call: +48 690 768 899. Do not send passwords or access codes via the form.
Hardware and installations
UniFi for home and your business
Wi-Fi networks, surveillance, and access control — we help select the right solution and set it up on-site.
