Refund policy

DRAFT — 22 October 2026. This document has been prepared for NETWORA SYSTEMS before business registration. Before sales begin, the legal details must be completed and the operational terms approved. It does not confirm that trading has commenced.

NETWORA SYSTEMS, networa.pl. Contact: biuro@networa.pl, +48 690 768 899. Full registration details of the seller and data controller, including the Polish tax identification number (NIP) and the business details required for the selected legal form: TO BE COMPLETED AFTER REGISTRATION. Address recorded in the store settings: Pabianicka 9, B6, 95-030 Rzgów, Poland — TO BE CONFIRMED as the business, correspondence, complaints and returns address.

These documents do not exclude or limit mandatory consumer rights. The statutory protection available to an individual entering into a contract directly related to their business, but not of a professional nature for that individual, applies to the extent provided by law. Providing a tax identification number does not, by itself, remove that protection.

Withdrawal from an online contract

A consumer may withdraw without giving a reason within 14 days: for equipment, from taking possession of it; for services, from concluding the contract. Where goods from one order are delivered separately, the period runs from receipt of the last item. It is sufficient to send an unequivocal withdrawal statement before the deadline, for example by email to biuro@networa.pl. Prior approval, an RMA number or a particular form is not required.

Equipment must be sent back within 14 days of withdrawal to the returns address specified in the seller's full details. The customer pays the direct cost of an ordinary return; this does not apply to a complaint about goods that do not conform to the contract. Before the purchase of goods that cannot normally be returned by post, we state their return cost. Missing original packaging or simply switching on the device does not remove the right to return it. The customer is responsible only for diminished value resulting from handling beyond what is necessary to establish the equipment's nature, characteristics and functioning.

We refund the payment due, including the cost of the least expensive ordinary delivery option offered at purchase, within 14 days of receiving the withdrawal statement, using the same payment method unless the customer agrees to another method without additional cost. For sales of goods, we may withhold the refund until we receive the goods or evidence that they have been sent back, whichever occurs first, unless we have offered to collect them.

If an order was paid through PayPal, we arrange the refund through PayPal against the original transaction, subject to any agreement to use another method without additional cost to the customer. The time until funds appear depends on PayPal and the original funding source; this does not change NETWORA's statutory deadlines and obligations.

Services started before the end of the 14-day period

Starting a paid service before the withdrawal period ends requires the customer's separate, express request and provision of the required information. A purchase, acceptance of the terms or selection of an early appointment does not replace such a request. If the customer withdraws from a service that has been properly started, the customer pays a proportionate amount for what was supplied up to withdrawal, provided the statutory requirements have been met. The right to withdraw is lost after full performance of the service only where the statutory conditions concerning prior consent and acknowledgement of the information about losing this right have been met.

A bespoke website project is not automatically treated as a made-to-order physical item excluded from returns. Any exceptions for digital content require separate fulfilment of the statutory conditions, including the required consent, information and confirmation on a durable medium. For off-premises contracts, we apply the appropriate statutory period, including 30 days where the law requires it.

Example withdrawal statement

To: NETWORA SYSTEMS, biuro@networa.pl, [confirmed seller's address]. I hereby withdraw from the contract concerning: [goods/service]. Date of contract/receipt: […]. Order number, if known: […]. Full name and address: […]. Date: […]. Signature only for a paper form. Use of this example is optional.

Complaints about equipment and services

NETWORA SYSTEMS is responsible for the conformity of the goods sold with the contract. In consumer sales, liability for a lack of conformity that becomes apparent generally lasts for 2 years from delivery. The consumer may request repair or replacement and, in the cases provided by law, a price reduction or withdrawal from the contract. These remedies are independent of any commercial warranty. We do not require original packaging, a courier's damage report or a till receipt as the sole form of evidence.

A complaint can be submitted to biuro@networa.pl, by telephone or in writing to the seller's confirmed address. A description of the problem, the remedy requested, contact details and information identifying the order are helpful. We respond to a consumer complaint within 14 days; failure to respond has the consequences provided by law. The seller bears the costs of bringing the goods into conformity, including necessary transport and, where legally required, removal and reinstallation. Repair or replacement takes place within a reasonable time and without significant inconvenience.

Complaints about website development, configuration, installation, integrations and IT support should be addressed to NETWORA, describing the agreed scope and the defect identified. Rights depend on the type of contract and applicable law, including rules on conformity of digital services or content where applicable. Acceptance of the work or a voluntary equipment warranty does not remove that protection.

NETWORA warranty and manufacturer's warranty

Draft NETWORA warranty terms: 12 months from delivery of the equipment to the customer. The guarantor will be the seller trading as NETWORA SYSTEMS, whose full details will be completed before sales begin. The warranty covers equipment sold by NETWORA and defects in materials and workmanship that become apparent during proper use. It applies in Poland and does not limit the buyer's statutory rights.

A claim may be sent to biuro@networa.pl with a description of the fault, contact details, proof of purchase and, if available, the serial number or MAC address. A till receipt is not the only acceptable proof of purchase. We will agree a safe method of returning the device. The guarantor bears reasonable transport costs for an accepted warranty claim and the costs of repair or replacement. Warranty obligations are performed within 14 days of delivery of the equipment to the guarantor. We first repair or replace faulty equipment; if both are impossible, we refund the price of the faulty device. The warranty period following repair or replacement is governed by Article 581 of the Polish Civil Code.

The warranty does not cover damage caused by an unsuitable power supply, power surges, exposure to liquids outside the stated resistance specifications, mechanical damage, use contrary to instructions or interference that caused the fault. Exclusions apply to damage arising from the particular cause, rather than automatically removing all rights. The equipment warranty is not a support subscription, a data recovery service or a guarantee of uninterrupted internet access. Liability for faulty installation or services is considered separately.

Ubiquiti Inc. provides a separate manufacturer's warranty under its Limited Warranty. The manufacturer's terms distinguish direct purchases from the official Ubiquiti store (2 years from delivery to that purchaser) from purchases through an authorised distributor or reseller (1 year from shipment to that distributor or reseller). NETWORA's purchase of a device from the Ubiquiti store does not automatically create a new two-year manufacturer's warranty starting from onward sale to a customer. Availability, commencement and the remaining manufacturer's coverage for a particular device must be confirmed before offering it to the customer. We do not claim authorised partner status without confirmation.

Using the manufacturer's warranty is not a condition for submitting a lack-of-conformity complaint to NETWORA. The manufacturer's limitations, including those relating to labour or removal, do not limit the seller's statutory obligations towards consumers.