Shipping policy

DRAFT — 21 October 2026. This document has been prepared for NETWORA SYSTEMS before business registration. Before sales begin, the legal details must be completed and the operational terms approved. It does not confirm that trading has commenced.

NETWORA SYSTEMS, networa.pl. Contact: biuro@networa.pl, +48 690 768 899. Full registration details of the seller and data controller, including the Polish tax identification number (NIP) and the business details required for the selected legal form: TO BE COMPLETED AFTER REGISTRATION. Address recorded in the store settings: Pabianicka 9, B6, 95-030 Rzgów, Poland — TO BE CONFIRMED as the business, correspondence, complaints and returns address.

Equipment

Equipment is delivered to the address specified in the accepted order. Available countries, delivery methods and costs are stated before purchase. Orders outside the available delivery area require a separate offer. Collection in person is possible only by express agreement. The address in the store settings does not constitute a publicly accessible collection point.

Fulfilment time includes preparing or obtaining the goods and transport to the customer. We confirm the exact timescale and cost before concluding the contract, particularly for equipment ordered from the manufacturer. Unless otherwise agreed with the consumer, goods are delivered no later than 30 days after the contract is concluded. We do not promise same-day dispatch or availability based solely on the manufacturer's catalogue.

The charge and delivery time from Ubiquiti's warehouse to NETWORA are not automatically the price or delivery time for shipment to the customer. Unavailability, changes to timescales and split deliveries require reliable information and preservation of the customer's rights; they do not entitle us to impose a substitute or additional charges.

In consumer sales, the seller generally bears the risk of accidental damage until the equipment is delivered to the customer. Please inspect the parcel and report damage; a courier's report is helpful but is not a condition for a complaint. Returns and complaints are explained in the separate policy.

Remote services, websites and installations

Services do not require shipment of physical goods. We agree the timescale after confirming the scope, materials, compatibility and access to the premises or system. Installation requires agreement on travel, cabling, power and any permissions. Travel and materials are charged separately unless the offer says otherwise. We do not attend without an appointment.

Subscription activation and the support period are confirmed to the customer; service and billing schedules must match the dates stated at purchase. Starting a consumer service early requires compliance with the rules set out in the withdrawal policy.